Microsoft Dynamics 365 Consultant

Candidate Description

Specialising in Microsoft Dynamics 365 Customer Engagement, this consultant brings 20+ years of progressive experience spanning CRM, web development and enterprise solution delivery. They have served sectors including government, manufacturing, logistics and construction, leveraging expertise across sales, marketing and service modules to drive digital transformation for organisations such as a Government Agency, a Consulting Firm, a Technology Provider and a Cloud Solutions Provider. Strong analytical capabilities are complemented by advanced skills in the Power Platform and a deep understanding of both Agile and Waterfall delivery models.

Their technical acumen is evidenced by hands-on proficiency with Power Apps, Power Automate, SSRS, Power BI and SharePoint Online integrations, coupled with proven experience configuring business rules, workflows and plugins in Dynamics 365. Adept at data migration, stakeholder workshops and solution design, they have delivered complex portal and marketing automation projects, authored functional and technical design documents, and provided end-user training that accelerates adoption. Key achievements include orchestrating a full upgrade from Dynamics CRM 2016 to Dynamics 365, deploying ClickDimensions campaign automation, and crafting executive dashboards that enhance decision-making.

A collaborative leader and mentor, this professional navigates cross-functional teams with ease, guiding both technical and non-technical stakeholders through change. Their consultancy background fosters a strong pre-sales mindset, and their ability to translate business objectives into scalable cloud-based solutions consistently adds value. Adaptable and driven, they are poised to continue delivering robust CRM strategies that improve customer engagement and operational efficiency.