Microsoft Dynamics 365 CE Functional Consultant

Candidate Description

With over five years immersed in customer-centric technology initiatives, this professional excels in delivering Microsoft Dynamics 365 Customer Engagement solutions, data-driven insights, and stakeholder-focused project coordination. They bring broad exposure across utilities, superannuation and professional services, underpinned by a Master’s qualification in Information Technology and multiple Microsoft certifications. Adept at bridging business needs with technical capabilities, they combine analytical rigour with strong interpersonal skills to drive successful project outcomes.

Their technical acumen is demonstrated through hands-on configuration of Dynamics 365 Sales and Customer Service modules, expertise in Power Platform components such as Power Apps, and a solid grounding in SQL-based data manipulation and ETL practices. They have supported data quality initiatives, produced visual analytics using tools like Tableau and Excel, and championed Agile methodologies to enhance delivery cadence and transparency. Key achievements include configuring automated sales workflows for a Technology Group's clients, executing data validation programmes for a Superannuation Firm’s CRM, and crafting insightful dashboards that guided strategic decisions in a Major Tech Company's Knowledge Graph project.

Adaptable and collaborative, this individual has navigated diverse organisational environments—from large-scale technology programmes at a Technology Provider to community-focused digital literacy projects with a Community Center—consistently fostering teamwork and knowledge sharing. Their blend of functional consulting expertise, project coordination experience and data-analytics capability positions them as a versatile contributor ready to accelerate digital transformation and maximise return on technology investments for future employers.