Manager, Delivery / Portfolio Demand Management

Candidate Description

Driving enterprise technology transformation across government, financial technology and retail pharmacy environments, Candidate combines delivery leadership with Microsoft Dynamics 365 and CRM functional expertise. Their experience spans portfolio demand management, product ownership, business analysis and enterprise application modernisation. At the Meteorological Agency, they lead technology portfolio governance, investment prioritisation and operational readiness across a complex transformation environment. Earlier roles with a Payments Company, a Regulatory Authority and two City Councils, as well as a Retail Pharmacy Group, developed broad expertise across customer service, regulatory operations, HR, payroll and finance. Their strengths include analytical problem-solving, executive stakeholder engagement and translating business priorities into practical technology outcomes.

Their platform and delivery expertise connects Dynamics 365, CRM, ERP, BI, SharePoint and workflow capabilities with disciplined governance and business adoption. At the Meteorological Agency, they established governance across 20+ initiatives per annum and strengthened oversight of a $10m technology portfolio, improving forecast accuracy by 20%. They also standardised delivery frameworks and knowledge management practices across 10+ teams. At a Regulatory Authority, they strengthened controls for integrations, data migrations, testing, releases and deployment readiness while leading regulatory platform improvements. Their approach draws on Agile, SAFe, Scrum, BPMN process modelling and end-to-end delivery practices, supported by SAFe Scrum Master and CBAP credentials. Further professional development covers Dynamics 365 and Power Platform architecture and configuration, AWS cloud fundamentals, generative AI essentials, leadership and change management.

A collaborative technology leader, Candidate builds alignment between executives, operational teams, technical specialists and delivery partners. They coach multidisciplinary teams, strengthen accountability and establish consistent ways of working that support continuous improvement. Their commercial capability encompasses vendor performance, procurement support, contract obligations, milestone acceptance and service transition. Experience across Commonwealth regulation, local government, payments and retail pharmacy supports adaptability to differing operational and governance demands. They offer employers a combination of strategic portfolio leadership, functional platform understanding and practical delivery discipline, with a clear focus on sustainable adoption and measurable business value.