Lead Technical Engineer – Dynamics 365

Candidate Description

Specialising in Microsoft Dynamics 365 Customer Engagement, this seasoned Technical Consultant brings over 17 years of progressive experience spanning support engineering, integration analysis and enterprise advisory roles. Having contributed to industry leaders such as a Technology Company, an Equipment Rental Company, a Transportation Company and a Not-for-Profit Organization, they couple deep product expertise with a track record of cultivating strong stakeholder relationships and driving service excellence across transportation, construction, not-for-profit and manufacturing sectors. Adept at navigating complex multi-system landscapes, they consistently demonstrate meticulous attention to detail and an unwavering customer-centric mindset.

Adept at Azure-aligned architectures, they have delivered high-impact solutions that combine Dynamics 365, Power Platform, SharePoint and PeopleSoft integrations, underpinned by Azure DevOps pipelines and ITIL-compliant support methodologies. Key achievements include reducing incident volumes by 40% for a Transportation Company through proactive monitoring, saving over AUD 150,000 in vendor expenditure by executing in-house design and troubleshooting, and crafting PowerShell tooling that cut Dynamics 365 diagnostic times by 30% while at a Technology Company. Their responsibilities routinely span complex data migrations, EDI platform maintenance, configuration optimisation and mentoring of global support teams.

Blending hands-on technical depth with leadership and knowledge-sharing capabilities, this professional excels in mentoring peers, shaping best-practice knowledge bases and fostering collaborative environments that elevate customer satisfaction. Their adaptability across diverse industries, combined with proven integration and support expertise, positions them as a valuable asset for organisations seeking to maximise Dynamics 365 investments, streamline operational processes and sustain long-term digital transformation success.