Lead Functional Consultant – D365

Candidate Description

With more than 16 years in information technology, this professional has progressed from technical support to senior consultancy, specialising in Microsoft Dynamics 365, CRM modernisation and enterprise-scale solution delivery. Their background spans mining, government, pharmaceuticals and professional services, bringing expertise across CRM upgrades, SharePoint portals, SQL reporting, and Active Directory administration.

Technically adept, they have designed and implemented end-to-end solutions that encompass Dynamics 365 Customer Engagement, Microsoft Dynamics 365 Sales and Marketing, SQL Server, SSRS/SSIS, and SharePoint 2013. They routinely manage full project lifecycles under Agile and PRINCE2 frameworks, producing detailed technical documentation, guiding UAT, and leveraging tools such as Scribe and VMware to ensure seamless data migration and system integration. Notable achievements include upgrading 18 CRM tenancies for a state government agency and integrating CRM with POS, procurement and inventory systems for a national pharmacy chain.

Demonstrating leadership and collaboration, they have managed cross-functional teams, mentored junior staff and cultivated strong stakeholder relationships to drive successful change adoption. Their combined technical depth, project management certifications (PRINCE2, ITIL, MB-900) and strategic mindset enable them to deliver scalable, high-value solutions that optimise business processes and enhance organisational performance.