Lead Functional Consultant

Candidate Description

Marked by more than two decades of hands-on delivery, this Lead Functional Consultant excels in designing and deploying Microsoft Dynamics 365 and Power Platform solutions that drive digital transformation across government, construction, not-for-profit and commercial sectors. Adept at navigating complex stakeholder environments, they pair deep platform expertise with strong business analysis and project management acumen, enabling organisations such as a Technology Company, a Consulting Firm and another Consulting Firm to realise measurable value from their CRM and field service investments.

Their technical acumen is demonstrated through extensive configuration of Dynamics 365 Sales, Customer Service and Field Service modules, integration with Azure services, Power Automate workflow orchestration, JavaScript client-side extensions and data migration strategies leveraging FetchXML and OData. Career highlights include leading a Major Home Builder’s enterprise Sales CRM rollout, architecting a Local Government’s QR-code-enabled attendance tracking prototype, and enabling an Environmental Agency’s omnichannel engagement via a Live Assist Tool and a Mobile CRM. Consistent use of Agile, Azure DevOps, Jira and Confluence ensures transparent delivery, rigorous quality assurance and rapid iteration.

A natural collaborator and mentor, this professional routinely facilitates workshops, backlog refinement sessions and sprint showcases, fostering high-trust relationships with executives, product owners and development teams alike. Their leadership extends to coaching analysts, championing best-practice solution design and spearheading post-implementation support to secure user adoption. Adaptable across industries and project scopes, they offer a compelling blend of strategic insight, technical depth and stakeholder empathy, positioning them as a key catalyst for organisations seeking to maximise their Microsoft technology investments.