IT Operations & Platform Manager

Candidate Description

With over seven years directing enterprise IT operations, this professional excels in leading Microsoft-centric environments, transforming service delivery and ensuring robust governance across a Real Estate Company's multi-state footprint. They combine deep knowledge of Microsoft 365, Azure, and Dynamics 365 platforms with a proven ability to stabilise operations, optimise licensing costs, and champion user experience initiatives.

Their technical acumen spans Microsoft Teams Rooms deployments, SD-WAN architecture, Azure Logic Apps integrations, and Boomi-secured data flows with Dynamics 365 Customer Engagement and Finance & Operations. Adept at ITIL-aligned incident, problem and change management, they have delivered national roll-outs, redesigned security models leveraging Microsoft Entra ID RBAC, and executed multi-year security modernisation programmes incorporating Microsoft Purview and privileged-access workstations.

A natural leader and mentor, they guide managed-service partners, cultivate high-performing support teams, and engage stakeholders from frontline staff to executive committees. Adaptable across real-estate, utilities and telecommunications sectors, they offer a rare blend of strategic oversight and hands-on expertise, positioning them as a catalyst for operational excellence and secure, scalable technology adoption.