IT / ERP / Cloud Program Manager

Candidate Description

Driving transformational outcomes across retail, government and logistics sectors, this delivery-focused executive offers more than twenty years of end-to-end programme leadership with deep specialisation in a Major Technology Provider's Dynamics 365 Finance & Operations, Customer Engagement and the wider Power Platform. They combine hands-on technical insight with strategic vision, consistently guiding cross-functional teams to deliver complex ERP, CRM and e-commerce rollouts that elevate customer experience and business value.

Adept at shaping and executing enterprise-scale roadmaps, their expertise spans solution architecture, data migration, integrations and finance modules such as General Ledger, AP/AR and Fixed Assets. Notable achievements include orchestrating the fastest implementation for a Government Regulator, increasing a Technology Company's revenue by 107 % year-on-year, and engineering the world’s most customised lotteries platform on Dynamics 365—showcased at a Major Technology Event. Leveraging Agile, SureStep and PRINCE2 methodologies, they safeguard scope, budget and quality while maximising profit margins and stakeholder satisfaction.

This leader cultivates high-performing, geographically dispersed teams—scaling headcount, mentoring talent and embedding continuous-improvement mind-sets. Their resilience in navigating vendor ecosystems, coupled with a strong record of customer advocacy, enables sustained growth and innovation for technology partners and end-clients alike. Organisations seeking a versatile programme director with proven Dynamics 365 delivery excellence and commercial acumen will find exceptional value in this professional.