Business Systems Manager (ERP / CRM / Data / PaaS

Candidate Description

With over three decades steering enterprise technology initiatives, this versatile IT leader has built a reputation for delivering complex ERP, CRM and data-platform transformations across healthcare, manufacturing, retail and government sectors. Leveraging deep expertise in Microsoft Dynamics 365 Finance & Operations, Dynamics AX and the broader Power Platform stack, they connect strategic objectives with pragmatic solution design, underpinned by strong stakeholder engagement and governance disciplines.

Demonstrating technical depth, they have orchestrated end-to-end implementations that span multi-regional Dynamics 365 rollouts, SAP and integrations, Azure-based integrations and Power BI analytics. Key achievements include leading a Technology Company's global D365 F&O and CE Field Service programme, deploying group-wide D365 Finance & Operations at a Major Refinery and a Jewellery Brand, and modernising a Water Management Authority's finance, HR and asset-management landscape with real-time Power BI reporting. Adept at Agile delivery, SDLC governance and ITIL-aligned operations, they manage cross-functional teams, partners and complex integration landscapes to ensure high-quality, on-time outcomes.

A natural collaborator and mentor, this professional blends strategic vision with hands-on leadership, guiding teams through change management, data migration and continuous improvement journeys. Their track record of aligning technology roadmaps with executive priorities, coupled with an ability to translate intricate system details into business value, positions them as a transformative force capable of driving sustainable digital innovation and operational excellence in any organisation.