IT Business Analyst

Candidate Description

With a solid foundation in business analysis and credit risk, this professional leverages five years of experience across New Zealand and India to drive technology-enabled solutions for organisations such as a Financial Services Company. Their expertise spans Dynamics 365 Customer Engagement, Salesforce CRM, Power BI analytics and Azure-based platforms, complemented by strong process-modelling skills using BPMN and MS Visio. Adept at stakeholder engagement, they thrive in Agile environments and bring proven capabilities in data-driven decision-making and strategic problem-solving.

Demonstrating robust technical acumen, they facilitate Scrum ceremonies, craft detailed user stories and requirements, and execute gap analyses to align solutions with business objectives. Key achievements include leading a fuel card technical migration, architecting a digital end-to-end customer onboarding process, and optimising Credit-Salesforce data flows. Their toolkit encompasses JIRA, Confluence, SQL, Python and advanced data visualisation with Power BI, underpinned by an AZ-104 Microsoft Azure Administrator certification and Six Sigma process-improvement methodologies.

Collaborative and adaptable, they partner seamlessly with cross-functional teams, mentor junior analysts and communicate effectively with executive stakeholders. Experience across finance, logistics, retail and professional services sectors underscores their versatility, while a Master s in Business Information Systems provides a strong academic base. This blend of domain knowledge, technical depth and leadership ensures they deliver measurable value and continuous improvement to any forward-thinking enterprise.