ICT Support Consultant – Microsoft Tech

Candidate Description

Marked by an extensive background in Microsoft environments, this professional combines over a decade of IT service management with deep expertise in Dynamics 365, a Productivity Suite and Azure DevOps. Having supported government agencies such as a State Road Authority, technology consultancies like a Technology Consultancy and diverse commercial entities across Australia and Indonesia, they bring broad domain exposure encompassing government, logistics, retail and non-profit sectors. Their analytical mindset and client-centric approach underpin a proven record of resolving complex technical challenges while maintaining high service standards.

Their technical acumen is demonstrated through hands-on administration of Dynamics 365 Customer Engagement, SharePoint Online and Active Directory, coupled with data visualisation using Power BI and process automation via Power Apps and Flow. Adept at Azure DevOps work-item management, they document solutions meticulously, drive bug-testing cycles and orchestrate data-migration activities leveraging a Migration Tool and Excel. Notable achievements include embedding executive dashboards directly within CRM for a State Road Authority and designing a Teams-based access-request workflow that streamlined onboarding approvals.

Beyond technical delivery, they exhibit leadership through mentoring junior analysts, crafting disaster-recovery plans and training end users across multiple geographies. Their adaptability is reflected in successful stints ranging from operations management at a Retail and Distribution Business to QA testing for a Healthcare Platform. Coupled with ITIL Foundation certification and dual degrees in Information Technology and Information Management, they offer employers a holistic blend of strategic insight, customer focus and robust hands-on capability that drives continual service improvement and stakeholder value.