ICT Business analyst

Candidate Description

Marked by a rich blend of analytical insight and technical acumen, this ICT Business Analyst brings more than six years of experience spanning ERP modernisation, data analytics and manufacturing process optimisation. Adept at modern ERP solutions, Power Platform and cloud services, they have guided organisations such as a Technology Provider through complex digital-transformation initiatives, underpinned by strong stakeholder engagement and data-driven decision-making.

Their technical expertise is evidenced by hands-on delivery of ERP upgrades from legacy systems to modern solutions, development of interactive dashboards and mobile solutions, and the orchestration of end-to-end integrations leveraging cloud services and collaboration platforms. Notable successes include conducting exhaustive gap analyses to align system capabilities with apparel-manufacturing requirements, crafting robust documentation artefacts (BRD, FDD, TDD) and mentoring users to maximise adoption—all executed within Agile and ITIL-aligned frameworks.

Adaptable and collaborative, this professional pairs strategic thinking with a service-focused mindset, enabling seamless communication across technical and business teams. Their leadership in training and continuous improvement, coupled with advanced academic credentials in Enterprise Systems and Business Analytics, positions them as a high-value contributor capable of driving operational excellence and innovation in dynamic enterprise environments.