Head of Operations & Delivery – Microsoft

Candidate Description

With more than 12 years’ experience navigating fast-growing retail and FMCG environments, this senior Microsoft Dynamics ERP leader excels at orchestrating large-scale digital-transformation programmes. Adept at both Business Central and NAV, they combine deep platform knowledge with strategic operations expertise to optimise supply-chain, e-commerce and warehouse functions across multi-site organisations.

Demonstrating strong technical acumen, they have delivered end-to-end SaaS deployments, complex API-driven integrations and data-driven insights via Power BI, all while maintaining strict budget and risk controls. Notable successes include the on-time, on-budget rollout of Microsoft Dynamics 365 Business Central at a Major Retailer, the pioneering Dynamics NAV SaaS implementation at a Liquor Company, and the launch of a Gifting Hub that cut return-to-sender rates to under 1 %.

A collaborative and change-focused leader, they have guided cross-functional teams of 20-plus, championed organisational-change initiatives that achieved 100 % user adoption, and negotiated vendor contracts that reduced costs by up to 60 %. Their blend of programme-management rigour, supply-chain insight and ERP mastery positions them to drive continued growth and operational excellence for forward-thinking enterprises.