Head of IT (Interim)

Candidate Description

Bringing more than 27 years of technology leadership, this Head of IT and former Chief Technology Officer connects enterprise strategy with practical operational delivery. Their experience spans mining, telecommunications, healthcare, fintech, financial services and not-for-profit organisations across Australia, the Middle East and Asia. They have established IT capabilities, stabilised challenging environments and led enterprise-wide transformation. Core strengths include IT strategy, enterprise architecture, Microsoft ERP and CRM environments, Azure-based data ecosystems, IT/OT convergence and cyber resilience. Their portfolio accountability extends across capital and operating budgets, enterprise applications, infrastructure, vendors and service delivery. At a Mining Company, they led the enterprise IT function during lithium production ramp-up while progressing compliance, AI governance and operational resilience.

Enterprise platform delivery and commercially focused transformation underpin their technical leadership. At a Philanthropic and Investment Group, they delivered an integrated Microsoft ERP, CRM, Azure data and business-intelligence ecosystem with an enterprise integration layer on time and within budget. They embedded Agile and DevOps capability, strengthened data governance and achieved 17% cost optimisation through procurement and vendor-management improvements. At an Internet and Cloud Services Provider, they implemented Zendesk and a tailored CRM platform, introduced speech-to-text analytics and helped deliver three consecutive profitable quarters with a Net Promoter Score of 64. Their work at a Loyalty Platform Company reduced time-to-market by 45% through Agile delivery and improved engineering practices. More recently, they established AI governance covering Anthropic Claude, Microsoft Copilot and SAP agentic AI, while delivering payroll compliance ahead of the regulatory deadline at a Mining Company.

Executive influence is matched by a willingness to work directly with technical teams on critical operational challenges. They build multidisciplinary teams, strengthen internal capability and translate strategy into roadmaps, investment decisions and accountable delivery. Their leadership at a Telecommunications Operator included co-leading its enterprise turnaround and establishing a digital wallet from strategic case development through market launch. Earlier experience at telecommunications and technology consulting organisations adds national-scale operations, high-availability platforms and global eHealth commercialisation to their leadership breadth. An MBA, postgraduate information technology qualification and Microsoft AI Transformation Leader certification support their combination of commercial judgment and technology credibility. They offer organisations a pragmatic leader who can align governance, people, platforms and investment to deliver resilient operations and sustainable transformation.