Head of Delivery

Candidate Description

Driving technology modernisation through practical delivery leadership, Candidate brings more than 20 years of experience across enterprise applications, retail technology, digital products and business transformation. They currently serve as Head of Delivery at a Retail Company, formerly another retailer, leading technology operations and delivery across SAP and Store Systems. Their career spans a Retail Company, a Digital Property Company, a Major Retailer, a Financial Institution and a Consumer Goods Company. Core expertise includes ERP modernisation, store technology, merchandise and inventory applications, sourcing, online fulfilment and digital product delivery. They combine analytical thinking with business alignment, technology roadmaps, prioritisation and investment governance. Their leadership experience includes up to 15 direct reports and broader multidisciplinary teams of 25–30 across internal resources, partners and vendors.

A strong record of recovering complex initiatives underpins their approach to enterprise technology delivery. At the Retail Company, they coordinated more than 25 Australian participants alongside teams and consultants in Australia, Canada and India for a business-critical migration into the Retail Company's SAP ECC environment, spanning functional areas, ABAP, BASIS, Azure Data and legacy integration. They introduced business-led prioritisation, work-in-progress limits, estimation and quarterly planning into an environment carrying approximately 60–80 concurrent pieces of work, generally reducing individual concurrent priorities to one or two. They also reinvigorated a store technology modernisation initiative that had stalled for approximately two years. At the Major Retailer, they recovered the Demand & Fulfilment initiative and managed team capacity supporting a Mainframe Replatform program delivering approximately $4.2 million in annual savings. Their delivery practices encompass Agile and iterative approaches, the transition from waterfall to squad-based working, product roadmaps, OKR reporting, automated delivery metrics, integration coordination and implementation testing.

People development and organisational resilience are central to their leadership style. At the Digital Property Company, they recruited and onboarded 11 team members for a new technology tribe, led up to three squads concurrently and mentored emerging leaders. Across the Retail Company and the Major Retailer, they supported teams through acquisition, restructuring and changing priorities while strengthening capability, accountability and collaboration. Their education includes a Bachelor of Computing from a university, completed in 2004, complemented by AWS Cloud Practitioner and ICAgile Certified Professional credentials, Negotiation & Influencing development through a professional development provider, Certificate IV Training & Assessment and Mental Health First Aid. Long-standing volunteer leadership with a nonprofit organization adds experience across Companion, Camp Leader, Volunteer Companion Committee and national leadership forum activities. They offer employers a well-rounded combination of technology operations, business-focused transformation, delivery recovery and collaborative people leadership.