GM – Practice Manager

Candidate Description

A seasoned General Manager and practice leader with more than 18 years of experience across professional services and technology, this professional specialises in Microsoft Dynamics 365, Azure and enterprise business applications. Having navigated consulting, manufacturing and financial services sectors, they leverage deep technical expertise in Dynamics 365 Finance & Operations, Business Central, Customer Engagement and Power Platform to drive high-impact digital transformations. Known for strategic insight and strong stakeholder rapport, this professional blends technical mastery with commercial acumen.

Their technical acumen is demonstrated through complex architecture and integration projects, including Azure Logic Apps and Power Automate-based data flows, large-scale module implementations covering Sales & Marketing, Procurement & Sourcing and Project Operations, and rigorous data migration using Microsoft’s Data Migration Framework, SSAS and SSRS. Key achievements include leading multi-stream Dynamics 365 roll-outs for a Consulting Firm without project overruns, architecting reusable Azure integration patterns that cut middleware costs, and elevating a Technology Provider's Business Applications practice utilisation through refined resource planning. Adept at X++, .NET, C# and SQL, they ensure best-practice SDLC governance across on-premises and cloud deployments.

Combining leadership and hands-on expertise, they have managed cross-functional teams, mentored consultants, and established education programs that lifted certification rates. Adaptable to diverse challenges—from founding a cybersecurity start-up to steering enterprise ERP initiatives—this professional consistently delivers value through stakeholder engagement, operational excellence and innovation. Their proven record across a Technology Provider, a Consulting Firm, a Manufacturing Company and other organisations highlights a results-driven professional poised to accelerate business performance through Microsoft technology.