Global Dynamics 365 Customer Engagement Capability Lead

Candidate Description

A seasoned Dynamics 365 leader with more than 15 years of experience guiding digital transformation for enterprises across consulting, manufacturing, utilities and mining sectors. This professional heads a global Customer Engagement capability, blending a deep technical foundation in Dynamics 365, Power Platform and Azure with a pragmatic, business-outcome focus. Their background spans bespoke development, large-scale CRM implementations and practice leadership on three continents.

Expertise extends from architecting complex Field Service, Project Service Automation, Sales, Marketing and Customer Service solutions to orchestrating global delivery teams under Agile and DevOps frameworks. Adept with Azure Integration Services, Common Data Model and AI-enabled Power Platform components, they have delivered award-winning projects recognised by a major technology provider and the worldwide Dynamics product group. Key achievements include scaling the CE practice, standardising delivery governance and driving high-value engagements that secured multiple Partner of the Year accolades.

Combining strategic vision with hands-on technical acumen, they excel at mentoring multi-disciplinary teams, engaging senior stakeholders and aligning technology roadmaps with organisational goals. Their leadership fosters high-performance cultures, continuous improvement and measurable business impact, making them a trusted advisor and catalyst for sustained customer success.