Functional Support

Candidate Description

With over 15 years navigating CRM, ERP and data platforms, this professional excels in maximising business value through Microsoft Dynamics CRM, Salesforce and Oracle solutions across retail, real-estate and advertising sectors. They combine a strong analytical mindset with deep product knowledge to deliver robust integrations, insightful BI and seamless user experiences that align technology with strategic goals.

Adept at Salesforce administration and Tableau-driven analytics, they have delivered full-lifecycle CRM upgrades and data migrations, including the successful rollout of Microsoft Dynamics CRM 2011 at a Real Estate Company. Their technical repertoire spans data warehousing, supply-chain optimisation, gap analysis and integration design, underpinned by solid experience with Oracle E-Business Suite and POS systems. Key accomplishments include architecting dashboards that enhanced executive decision-making and implementing ERP enhancements that reduced retail stock-outs.

Beyond technical delivery, they foster cross-functional collaboration, translating complex requirements into pragmatic solutions and mentoring users to embrace new systems. Their history of resolving challenging business problems, coupled with a commitment to continuous improvement, positions them as a versatile consultant capable of driving digital transformation and operational excellence for organisations seeking to elevate customer and data-centric capabilities.