Functional Support Consultant

Candidate Description

A versatile Functional Support and Business Intelligence professional with over 15 years of experience spanning ERP support, finance, and data analytics within organisations such as an Automotive Services Provider and a Healthcare Provider. They combine deep expertise in Microsoft Dynamics 365 Finance & Operations, Power BI, and advanced Excel with a solid accounting foundation, enabling end-to-end delivery of finance and supply-chain solutions. Recognised for strong analytical thinking, clear communication and a passion for transforming raw data into actionable insights.

Their technical acumen is demonstrated through hands-on configuration of D365 workflows and security, creation of interactive Power BI dashboards using DAX and SQL, and rigorous user-acceptance testing across multiple finance modules. Adept at stakeholder engagement, they have coordinated upgrade testing cycles, automated complex reporting processes and maintained golden datasets to ensure data integrity. Key achievements include delivering Asia-Pacific budgeting reports that streamlined planning cycles, publishing health-sector dashboards consumed across multiple departments, and guiding successful D365 enhancement deployments with minimal post-go-live defects.

Complementing their technical strengths, this individual brings leadership in training, mentoring and cross-functional collaboration, having developed comprehensive user guides and facilitated numerous workshops for finance and supply-chain teams. Their adaptability is evidenced by seamless transitions between roles such as Business Intelligence Analyst, Finance SME and Functional Support Consultant. With a Bachelor of Accounting, MB-900 certification and a proactive approach to continuous learning, they offer employers a rare blend of finance insight, data-driven decision-making and ERP optimisation expertise poised to drive digital transformation initiatives.