Functional Support Consultant – Dynamics 365

Candidate Description

A versatile Functional Consultant with deep expertise in a Major Software Suite, Power Platform and CRM strategy, they bring over seven years of blended consulting, analysis and start-up leadership experience across Australian retail, technology and partner ecosystems. Having navigated projects for a Technology Provider, a Technology Firm and a Major Retailer, this professional excels at translating complex business processes into scalable, cloud-based CRM solutions while maintaining a strong focus on stakeholder engagement and service excellence.

Their technical acumen is demonstrated through hands-on delivery of a Business Management Software reporting, Power Apps dashboards, Dataverse integrations and XRM Tool Box customisations. Adept at Agile and SAFe frameworks, they manage full SDLC cycles conducting requirement workshops, authoring RADs and user manuals, and orchestrating UAT while leveraging a Project Management Tool, a Service Management Platform and Visual Studio to streamline development pipelines. Key achievements include implementing end-to-end CRM environments for multiple clients, engineering real-time reporting that boosts operational visibility, and guiding data-mapping initiatives that underpin accurate migrations.

Blending consulting rigour with entrepreneurial insight, they have mentored cross-functional teams, led brand partnership strategies that delivered measurable growth, and adapted quickly to diverse domains ranging from aged care to retail. Their proactive communication style, commitment to continuous improvement and certification as a PL-100 Power Platform App Maker position them as a high-impact contributor ready to drive digital transformation for forward-thinking organisations.