Functional Solutions Architect – D365 Customer Engagement

Candidate Description

A seasoned Microsoft Dynamics Solutions Architect with over 16 years of experience, this professional has successfully guided complex digital-transformation programmes across banking, government, education and commercial sectors. Adept at translating strategic objectives into scalable architectures, they specialise in Dynamics 365 Customer Engagement, Finance & Operations and the broader Power Platform, combining deep module expertise with strong analytical and stakeholder-management skills. Their career spans engagements in Australia, APAC and the United States, reflecting adaptability and a proven record of delivering value in multi-vendor environments.

Their technical acumen is demonstrated through the design of enterprise-grade case-management portals, finance-system migrations and regulatory-compliance solutions. Leveraging Azure DevOps, Agile and SAFe practices, they have led cross-functional teams in crafting secure configurations, complex integrations and robust data-migration strategies. Key achievements include architecting a Technology Provider's reusable Dynamics 365 case-management framework, implementing regulatory-aligned controls for a Major Bank, and streamlining policy-issuance processes for an Insurance Company.

Combining leadership with mentorship, they routinely guide consultants, facilitate executive workshops and manage pre-sales demonstrations that win new business. Their ability to bridge business goals with technical delivery, underpinned by PMP certification and an Executive MBA, positions them as a trusted advisor capable of driving successful outcomes and fostering continuous improvement within any Microsoft-focused organisation.