Dynamics 365 Functional Buisness Analyst

Candidate Description

With more than nine years of hands-on experience in enterprise technology, this professional specialises in a Major Technology Platform and the Power Platform, seamlessly blending techno-functional insight with robust business-analysis acumen. They have delivered complex ERP and CRM transformations across government, retail, FMCG and food-service sectors, leveraging deep knowledge of Business Central, Customer Engagement and Azure DevOps to modernise finance, sales and operational workflows. Solid stakeholder-management skills and a background in both Waterfall and Agile methodologies underpin their ability to translate strategic objectives into scalable digital solutions.

Adept at advanced Power Platform architecture, they have configured model-driven and canvas apps, Power Pages portals and Dataverse security models while orchestrating CI/CD pipelines through Azure DevOps. Key achievements include leading a Government Agency's migration from on-premises CRM 2016 to Dynamics 365 CE Online, designing a contract-lifecycle-management portal for a Real Estate Developer, and executing full data migrations for a Retailer. Their toolkit spans JavaScript, SSRS, a Document Management System, Integration Platform integrations and end-to-end testing, ensuring solutions are robust, secure and aligned with organisational governance.

Combining leadership as a Delivery Lead with the detail-oriented mindset of a Functional Consultant, they mentor cross-functional teams, champion best practices and foster continuous improvement. Their adaptability across diverse industries demonstrates an ability to quickly grasp domain nuances and drive value-adding change. Organisations seeking a proactive Dynamics 365 champion who can bridge business goals with technical execution will benefit from their proven record of delivering high-impact, user-centric solutions.