ERP Training Lead

Candidate Description

A dynamic Learning and Development leader with extensive expertise in Microsoft Dynamics 365, enterprise ERP/CRM roll-outs and large-scale organisational change. With over 15 years navigating government, not-for-profit, healthcare and corporate sectors, this professional excels in transforming complex system implementations into engaging, outcome-driven learning programs. Their portfolio spans key Microsoft products including Dynamics 365 Finance & Operations, Customer Engagement, NAV and the broader Microsoft 365 suite, underpinned by strong analytical and stakeholder-management skills.

Their technical acumen is demonstrated through the end-to-end delivery of training strategies, UAT coordination and documentation for organisations such as a Standards Organization, a Technology Provider and a Government Department. Adept at Agile and Waterfall methodologies, they have authored hundreds of quick-reference guides, eLearning modules and task recordings, leveraged tools like Articulate 360 and Jira, and facilitated workshops that drive rapid user adoption. Key achievements include CIO-level commendations for legacy-defining training assets and the flawless go-live support of Dynamics 365 platforms across multi-site environments.

Combining leadership, creativity and a proven ability to engage diverse audiences, they mentor trainers, collaborate with cross-functional teams and adapt quickly to evolving project scopes. Their history of improving user confidence, streamlining change initiatives and aligning learning outcomes with business objectives positions them as a valuable asset for organisations seeking to maximise return on technology investments.