Dynamics365 CE Functional Consultant

Candidate Description

With over 18 years immersed in customer relationship management, this professional excels at translating complex business needs into robust Dynamics 365 Customer Engagement solutions. They bring broad exposure across manufacturing, utilities, e-commerce and Microsoft partner environments, underpinned by expertise in Power Platform components such as Power Apps, Power Automate and Dataverse. Driven by a strong analytical mindset and a passion for continuous improvement, they consistently deliver scalable, user-centric CRM experiences.

Technically adept, the individual leverages Agile and Scrum methodologies, Azure DevOps and JIRA to manage full solution lifecycles—from requirement gathering and gap-fit analysis through configuration, testing and deployment. Their background spans CRM 2011 administration to advanced Dynamics 365 customisation, complemented by certifications including MB-240, MB-900 and Certified Scrum Master. Notable contributions include leading multiple Dynamics 365 upgrades, orchestrating data governance initiatives aligned with GDPR, and facilitating enterprise-wide user training programmes that accelerate adoption.

Combining functional depth with leadership acumen, they have mentored consultants, guided pre-sales efforts and managed state-level practices to drive revenue growth and client satisfaction. Adaptable across diverse domains and committed to best-practice governance, they offer employers a balanced blend of strategic insight, hands-on configuration skills and collaborative energy—ultimately enabling organisations to unlock the full value of Dynamics 365 and the wider Microsoft cloud ecosystem.