Dynamics 365 Technical Lead

Candidate Description

With more than 24 years in software development and 18 years specialised in Microsoft Dynamics 365 Customer Engagement, this professional excels at architecting and delivering robust CRM and Power Platform solutions across government, healthcare, utilities and aged-care sectors. They combine deep product knowledge—spanning Field Services, Human Resources (Talent), Power Apps and Azure integration—with strong business-analysis capabilities to translate complex requirements into scalable, user-centric designs.

Technically adept, they drive solution excellence through C#/.NET development, Azure DevOps-driven CI/CD, data migration with KingswaySoft and SSIS, and portal customisation using Liquid templates. Notable achievements include leading an unmanaged-to-managed solution migration, completing Unified Interface upgrades, and implementing self-service portals that streamline customer and volunteer interactions. Agile and SAFe practices underpin their delivery approach, ensuring rapid, iterative value while maintaining governance and quality.

Beyond hands-on development, they mentor cross-functional teams, advocate best-practice ALM and foster collaborative stakeholder relationships. Their adaptability across diverse industries and project scales underscores a consultative mindset, while their Microsoft certifications (MB-600, MB-240, PL-100) validate architectural depth. This synthesis of technical mastery, leadership and business acumen positions them as a high-impact Dynamics 365 specialist capable of driving digital transformation initiatives to successful outcomes.