Dynamics 365 Technical and Functional Senior Manager

Candidate Description

A Microsoft Dynamics-focused senior leader with extensive experience spanning Dynamics 365 Finance & Operations, Business Central, Customer Engagement and the broader Power Platform, this professional has spent over a decade driving ERP and CRM transformations across facilities management, agriculture, retail and manufacturing sectors. Leveraging a strong foundation in business analysis and solution architecture, they excel at translating complex requirements into scalable cloud solutions, underpinned by Azure integration services, SAP expertise and a passion for digital modernisation.

Adept at orchestrating multi-disciplinary delivery teams, their technical acumen shines through in end-to-end implementations that blend out-of-the-box capabilities with custom development using Power Apps, Power Automate, Azure Logic Apps and Service Bus. Key achievements include designing an enterprise integration framework for a Facilities Management Company that eliminated manual data handling, steering an Agriculture Company's full CRM roll-out, and delivering concurrent Business Central go-lives across multiple entities. Throughout these projects, they have embedded Agile and Sure Step methodologies, overseen rigorous UAT cycles and championed robust governance to elevate quality and security standards.

Combining leadership, mentorship and hands-on technical depth, this individual consistently fosters high-performing teams, empowers end-users through targeted training and drives continuous improvement. Their adaptability across diverse industries, commitment to stakeholder engagement and suite of Microsoft certifications position them as a valuable asset for organisations seeking to maximise the return on their Dynamics 365 and Power Platform investments.