Dynamics 365 Senior Functional Consultant

Candidate Description

A versatile Senior Functional Consultant with extensive experience delivering Microsoft Dynamics 365 and Power Platform solutions that drive tangible business value across education, banking, health-insurance and retail sectors. With proven expertise in Dynamics 365 Sales, Marketing, Field Service and Customer Insights – Journeys, they combine deep platform knowledge with strong analytical and stakeholder-engagement skills to craft scalable, user-centric applications. Their background spans requirements elicitation, solution design, automation and change enablement, underpinning a holistic approach to digital transformation.

Their technical acumen is demonstrated through hands-on delivery of model-driven and canvas apps, sophisticated Power Automate workflows, Power Virtual Agents chatbots and SharePoint integrations that streamline case management, lead handling and document governance. Adept at Agile and SAFe methodologies, they have overseen full SDLC cycles—from discovery through UAT and go-live—while producing comprehensive FDDs and training assets. Notable achievements include architecting a unified engagement platform for an education provider, optimising SLA-driven case routing with Omnichannel, and automating compliance approvals that reduced manual effort for banking stakeholders.

Complementing their technical delivery, this professional is recognised for leadership and collaboration—earning a Professional Services Firm’s “Most Dynamic Team Member” award and mentoring offshore colleagues to uplift practice capability. Their proactive participation in sustainability initiatives reflects adaptability and a broader business perspective. With strong communication skills, a passion for continuous learning and a record of cross-industry success, they offer employers a rare blend of functional depth, consultative finesse and commitment to innovation.