Dynamics 365 Functional Consultant – Insights

Candidate Description

Marked by robust Microsoft technology expertise, this Functional Consultant brings extensive experience across Dynamics 365 Customer Engagement and the broader Power Platform. They have successfully delivered solutions for organisations such as a Committee for Economic Development, a Financial Institution, and a Major Retailer, demonstrating deep capability in Customer Service, Sales, Field Service and Customer Insights Journeys modules. Complemented by solid cloud knowledge in Azure and AWS, they excel at translating complex business needs into scalable, user-friendly CRM ecosystems.

Their technical acumen is evidenced through hands-on configuration of model-driven apps, Power Automate flows, Power BI dashboards and Azure Logic Apps integrations. Notable achievements include leading a Committee for Economic Development's migration from Outbound to Real-Time Marketing, architecting CI/CD pipelines via Azure DevOps at a Major Retailer, and replacing spreadsheet-driven processes with Dataverse solutions at a Financial Institution. Adept in Agile/SCRUM and ITIL frameworks, they apply rigorous SDLC practices, perform data migrations and design secure role-based access models to maximise platform value.

Beyond technical delivery, this professional is recognised for strong stakeholder engagement, mentoring and change-management skills. They routinely collaborate with cross-functional teams, craft detailed documentation and training materials, and manage backlogs to prioritise enhancements. Adaptable across consulting, financial services, education and not-for-profit environments, they consistently drive user adoption and operational efficiency, making them a valuable asset for organisations seeking transformative CRM and Power Platform outcomes.