Dynamics 365 Functional Consultant

Candidate Description

Driving digital transformation for organisations across Australia, this Dynamics 365 Functional Consultant boasts extensive experience in delivering customer engagement solutions that streamline processes and enhance data-driven decision making. With a solid foundation in marketing and commerce, they skilfully bridge business strategy and technology, leveraging the full Microsoft Power Platform and Dynamics 365 Sales modules. Their career spans client engagements within construction, logistics, retail, utilities, and real estate, reflecting versatile domain knowledge and strong stakeholder rapport.

Adept at Power Apps architecture, data modelling, and advanced configuration, they have led multiple end-to-end CRM implementations for a Technology Company and a Consulting Firm. Their expertise encompasses requirement workshops, BPMN-based process mapping, SDLC documentation, and agile delivery using JIRA and Scrum. Through hands-on customisation, integration, and user acceptance testing, they consistently deliver solutions that align with organisational objectives and drive tangible user adoption.

This professional cultivates collaborative environments, mentoring client and internal teams through train-the-trainer programmes and tailored end-user sessions. Their blend of strategic insight, technical depth, and relationship-focused consulting enables rapid alignment between business needs and technological capabilities. Adaptable across diverse industries and project scales, they continue to provide measurable value as a trusted advisor and senior functional consultant within the Microsoft ecosystem.