Dynamics 365 Functional Architect

Candidate Description

Marked by a rare blend of functional insight and architectural vision, this Dynamics 365 Principal Functional Architect brings over 17 years of technology consulting experience spanning public-sector, financial services, automotive and healthcare domains. They possess deep expertise in Microsoft Dynamics 365 Customer Engagement, Power Platform and SharePoint Online, complemented by hands-on familiarity with Salesforce. Their track record includes guiding large-scale digital-transformation initiatives for organisations such as a Consulting Firm, another Consulting Firm and a Technology Provider, consistently aligning platform capabilities with complex business requirements.

Adept at solution architecture and technical leadership, they have delivered enterprise-grade customer-360, case-management and field-service solutions by leveraging Power Apps, Power Automate, Azure Logic Apps and Dataverse. Key achievements include expediting the Victorian COVID-19 Vaccine Management rollout at a Health Department, architecting a nationwide dealer CRM for an Automotive Company, and crafting an outage-notification platform for an energy provider in New Zealand all while driving best-practice ALM and DevOps standards. Their experience encompasses requirements elicitation, gap-fit analysis, data-migration strategy, and the configuration of industry accelerators covering automotive and healthcare scenarios.

Flexible and collaborative, this professional excels at mentoring cross-functional teams, engaging executive stakeholders and adapting to diverse industry challenges. Their entrepreneurial background with a Consulting Firm underscores a client-centric mindset, while multiple Microsoft certifications validate their technical depth. By combining strategic thinking, meticulous functional design and delivery-oriented leadership, they consistently enable organisations to realise the full value of the Microsoft business-applications ecosystem.