Junior Functional Consultant

Candidate Description

A versatile Business Analyst and Functional Consultant with over 10 years of experience driving Microsoft Dynamics transformations across Latin America and Australasia. They possess deep expertise in Dynamics 365 Customer Engagement, Dynamics 365 Finance & Operations, and Dynamics AX, coupled with proven capabilities in project governance, process analysis, and stakeholder facilitation. Adept at navigating both traditional and Agile delivery models, this professional brings a strong foundation in business administration and cross-cultural collaboration.

Their technical acumen is evidenced by successful delivery of end-to-end ERP and CRM projects for organisations such as a Technology Company, a Government Agency, a Financial Institution, and a Telecommunications Company. Skilled in gap-fit analysis, quality assurance, data migration, and user enablement, they have orchestrated Gantt-driven project plans, implemented Sure Step and Agile frameworks, and executed rigorous test cycles to safeguard solution quality. Key contributions include streamlining approval workflows, establishing robust testing governance, and crafting reusable training assets that accelerated adoption across multi-site deployments.

Combining leadership as a Team Manager with hands-on functional consulting, this individual excels at mentoring cross-functional teams and liaising with executive stakeholders. Their adaptability across financial services, telecommunications, and public-sector environments underscores a capacity to translate complex business needs into scalable Microsoft solutions. Committed to continuous improvement and client success, they consistently deliver value by aligning technology capabilities with strategic organisational goals.