Dynamics 365 CRM Senior Functional Consultant

Candidate Description

With over seven years delivering Microsoft Dynamics 365 solutions, this professional excels in translating complex business requirements into high-impact, user-centric applications across sales, marketing, customer service and field-service domains. They bring certified expertise spanning Dynamics 365 Customer Engagement, the broader Power Platform and complementary tools such as Dataverse, SharePoint Online and Power BI, cultivated through engagements with a Consulting Firm, a Technology Provider, a Digital Services Company, and a Standards Organization. Their analytical mindset, stakeholder rapport and Agile delivery discipline underpin a consistent record of successful digital-transformation outcomes.

Demonstrating deep technical acumen, they have designed Dataverse schemas, configured omni-channel customer-service capabilities, automated processes with Power Automate and crafted marketing architectures that integrate Dynamics 365 Marketing with ClickDimensions and Outlook. Achievements include upgrading a finance-sector organisation to Dynamics 365 Marketing, architecting a mining-sector sales-pipeline transformation for a Professional Association, and integrating Dynamics 365 Finance & Operations with CRM via Kingsway Soft and Power Automate. Skilled in JIRA-based sprint management, UAT script creation, data-migration using SSIS and SQL, and producing robust documentation, they ensure solutions are delivered on time, within scope and aligned to business KPIs.

Beyond technical delivery, they are recognised for collaborative leadership mentoring analysts, running end-user training and coordinating cross-functional teams throughout the SDLC. Adaptable across finance, government, healthcare, construction and retail sectors, they couple methodical problem-solving with clear communication to drive adoption and continuous improvement. This balanced blend of functional consulting, technical configuration and stakeholder engagement positions them as a valuable asset for organisations seeking to maximise their Microsoft ecosystem investments.