Dynamics 365 CE Technical Architect / Lead

Candidate Description

With over 17 years of hands-on experience, this Dynamics 365 Customer Engagement specialist excels in architecting and leading enterprise-scale CRM transformations. Operating as a Technical Architect and Delivery Lead at a Technology Company, they have guided projects from initial kick-off through to post-production support, demonstrating deep expertise across banking, automotive and engineering sectors. Their breadth of knowledge spans multiple Dynamics modules, Azure integration services and the broader Microsoft Power Platform.

Adept at Power Platform solutioning, Azure Logic Apps orchestration and complex data migration strategies, they have delivered full-stack Dynamics implementations and major version upgrades with zero downtime. Key achievements include spearheading a multi-version CRM upgrade for a major bank, introducing automated CI/CD pipelines with Azure DevOps and GitHub, and designing reusable PCF controls to accelerate user experience delivery. Their proficiency also extends to SSRS reporting, plugin development, stakeholder workshops and fit-gap analysis within Agile frameworks.

Beyond technical depth, this professional is recognised for collaborative leadership, mentoring cross-functional teams and fostering high-performance cultures across onshore and offshore models. Their strategic mindset, combined with rigorous SDLC and DevOps practices, ensures solutions are scalable, secure and aligned to business objectives. Whether shaping solution architecture or driving continuous improvement, they consistently deliver measurable value and innovation for clients globally.