Dynamics 365 CE Functional Consultant

Candidate Description

With more than seven years navigating CRM and digital transformation initiatives, this professional specialises in delivering Microsoft Dynamics 365 Customer Engagement solutions that optimise customer and stakeholder experiences across non-profit, sports and commercial sectors. Their career showcases breadth across requirement elicitation, business process mapping and agile delivery, supported by certifications such as MB-210, MB-240, MB-900 and SAFe Scrum Master.

Adept at complex solution design and configuration, they have guided organisations like a Sports Organization and a Non-Profit Organization through full-cycle CRM implementations, leveraging skills in customisations, data modelling and user adoption. Notable accomplishments include spearheading the rollout of the Dynamics 365 Unified Interface to hundreds of users, integrating diverse data sources to enable data-driven marketing, and introducing structured agile practices to enhance delivery predictability.

Combining functional expertise with leadership and training capabilities, they foster collaboration among cross-functional teams, mentor users and ensure solutions align with strategic goals. Their adaptable approach, underpinned by strong stakeholder management and a passion for continuous improvement, positions them as a valuable asset for organisations seeking to maximise the return on their Microsoft technology investments.