Dynamics 365 CE Functional Consultant

Candidate Description

With over nine years in technology roles and more than five years devoted to Microsoft Dynamics 365 Customer Engagement, this professional excels at translating complex business requirements into scalable CRM and Power Platform solutions. Their breadth spans Sales, Marketing, Customer Service and Contact Centre modules, underpinned by strong Dataverse configuration skills and a pragmatic approach to governance and adoption. Certified across multiple Microsoft disciplines, they combine analytical insight with a passion for user-centric design.

Their technical acumen is evidenced by hands-on delivery of model-driven apps, Power Automate flows and Co-Pilot Studio capabilities, seamlessly integrating with Azure, SharePoint Online and external REST APIs. At a Consulting Firm, they have driven end-to-end solution design, managed multi-environment deployments and strengthened support outcomes through reusable documentation. Previous roles at a Government Agency and a Technology Provider showcase expertise in feature enhancement, dashboard creation and stakeholder engagement, while their tenure at a Technology Company highlights deep integration and troubleshooting capability.

An adaptable and collaborative consultant, they foster alignment between business and delivery teams by leading workshops, crafting user stories and mentoring end users. Comfortable within Agile and SDLC frameworks, they champion data quality, security and continuous improvement. Their blend of functional consulting, technical support and training experience makes them a valuable asset for organisations seeking to maximise return on their Dynamics 365 and Power Platform investments.