Dynamics 365 CE Functional Consultant

Candidate Description

A seasoned Dynamics 365 Customer Engagement Functional Consultant with more than 11 years of hands-on experience, this professional excels at designing and delivering end-to-end Microsoft business applications for organisations such as a Technology Provider, a Utility Company and a Technology Company. Their breadth spans Sales, Customer Service and Field Service workloads, underpinned by deep knowledge of the Power Platform and a solid grounding in data migration, integration and user-adoption strategies.

Adept at architecting solutions, they leverage expertise in Power Apps, Power Automate, Azure and Dataverse to streamline processes and enhance customer experiences. Key accomplishments include leading multiple greenfield Dynamics 365 CE implementations, developing Power Automate flows that substantially cut manual effort, and authoring reusable solution documentation that accelerates delivery. Their engagements routinely encompass requirement workshops, functional design, UAT support and post-go-live optimisation within Agile and ITIL-aligned environments.

Demonstrating strong stakeholder management and mentoring capabilities, this individual collaborates closely with Practice Leads, business users and technical teams to translate strategic objectives into scalable solutions. Recognised through awards at a Technology Company and trusted for frontline Microsoft support at a Technology Provider, they bring a blend of technical depth, consultative flair and customer-centric focus that drives tangible business value across consulting, utilities and professional-services sectors.