Dynamics 365 CE Technical Consultant

Candidate Description

A seasoned Dynamics 365 Solution Architect with over 12 years of CRM implementation experience, this professional has led end-to-end digital-transformation programmes across government, utilities and professional-services sectors. Their expertise spans Dynamics 365 Customer Engagement, Field Service and Power Platform, supplemented by strong skills in C#, JavaScript and Azure services. They combine deep functional knowledge of Sales, Service and Marketing modules with an analytical mindset to map complex business processes to scalable technical solutions.

Technically adept, they architect integrations using Azure Logic Apps, Web APIs and Kingsway Soft, and drive quality through automated CI/CD pipelines in Azure DevOps. Notable achievements include unifying assessment workflows for Australia’s largest skills assessor, delivering GIS-enabled Field Service capabilities for a UK water utility, and migrating high-volume Salesforce data into Dynamics 365 for a global software leader. Their toolkit covers advanced customisations, plugin development, SSIS/SSRS reporting, data-migration frameworks and comprehensive test automation.

Equally comfortable guiding stakeholders or mentoring distributed teams, they foster collaborative, Agile environments focused on value delivery. This individual’s blend of solution architecture, hands-on development and leadership enables organisations to modernise customer-engagement platforms, streamline operations and realise rapid ROI on Microsoft cloud investments.