Dynamics 365 CE Functional Consultant

Candidate Description

With over five years immersed in Microsoft Dynamics 365 Customer Engagement, this functional consultant harnesses deep expertise across Sales, Customer Service, Field Service and Marketing modules to drive customer-centric digital solutions. Their background spans multiple industries and includes hands-on configuration of the wider Power Platform—Power Apps, Power Automate and Power BI—complemented by strong analytical and stakeholder-engagement skills.

Technically adept, they configure complex model-driven apps, design automated workflows, execute data migrations to Dataverse and embed CI/CD practices for robust deployments. They have delivered compelling pre-sales demonstrations, crafted solution design documents and led Agile sprints, consistently ensuring that requirements translate into scalable business value. Contributions to proprietary Field Service accelerators and mentorship of junior consultants highlight their proactive impact on team capability and project velocity.

Balancing leadership and collaboration, this professional partners effectively with cross-functional teams, from developers to executives, while coaching newcomers on Dynamics best practices. Their adaptable approach, proven across telecommunications, technology partners and enterprise clients, positions them as a strategic asset capable of elevating CRM maturity, enhancing customer engagement and supporting continuous digital transformation.