Dynamics 365 CE Capability Lead/ Senior Functional Architect

Candidate Description

With over two decades immersed in Microsoft Dynamics 365, the candidate stands out as a seasoned Capability Lead and Senior Functional Architect who excels at bridging complex business requirements with scalable, enterprise-grade solutions. Having steered engagements across health, ageing, human services, public sector, fire & security, not-for-profit and manufacturing, this professional offers a breadth of cross-industry insight underpinned by deep technical mastery of Dynamics 365 Customer Engagement and the Power Platform.

Adept at solution architecture, requirements analysis and programme governance, the candidate has architected and delivered landmark projects such as Australia’s first Microsoft Field Service rollout while at a Technology Provider and the Community Care solution that now anchors a Professional Services Firm's disability and aged-care offering. Their technical toolkit spans Azure Integration Services, Azure Logic Apps, Power Apps, Power BI and Dynamics 365 modules including Customer Service and Field Service, complemented by agile and SDLC delivery disciplines. Pre-sales wins are driven by their ability to craft compelling RFP responses and executive-level demonstrations that translate platform capability into C-suite value.

Beyond technical excellence, the candidate is recognised for empathetic leadership—nurturing high-performing teams, championing knowledge sharing and fostering inclusive cultures. Selected for a Professional Services Firm's Women in Leadership and sponsorship programmes, they consistently demonstrate strategic vision, adaptability and a passion for continuous learning. Organisations seeking transformative Dynamics 365 programmes backed by robust governance and unwavering stakeholder confidence will find in them a trusted advisor and delivery partner.