Director – Managed Services

Candidate Description

With more than two decades orchestrating technology-enabled business transformation, the candidate has progressed from hands-on delivery roles to serving as Director of Managed Services and PMO at a Technology Provider. Their career spans high-profile engagements for organisations such as a Major Online Marketplace, a Financial Institution, a Telecommunications Company, a Global Bank and a Government Department, demonstrating expertise across CRM, ERP and integrated cloud solutions. Adept at cultivating C-suite relationships, they excel in steering complex programmes that align technology investments with strategic goals.

Adept at leveraging platforms including Salesforce, Oracle NetSuite, Siebel and Dynamics CRM, they have repeatedly delivered concurrent, multi-cloud initiatives under stringent timelines and budgets. Key achievements include founding a Consulting Firm's Managed Services practice—growing it to 25-plus customers and AUD 2.5 million in annual recurring revenue—and delivering simultaneous Salesforce and NetSuite platforms for a Major Online Marketplace. Their technical and managerial acumen encompasses full SDLC governance, agile frameworks, integration strategy, resource optimisation and ROI-driven project execution.

Combining Director-level leadership with deep project-management credentials (PMP, PRINCE2 Practitioner, CSM), they foster high-performing, multidisciplinary teams and mentor emerging talent. Comfortable operating across consulting, financial services, telecommunications, government and e-commerce sectors, they adapt readily to diverse organisational cultures and regulatory landscapes. Their blend of strategic insight, negotiation prowess and delivery excellence positions them as a catalyst for sustainable growth and operational efficiency in any forward-thinking enterprise.