Delivery Manager – CRM

Candidate Description

Marked by a strong blend of technical depth and client-facing leadership, this professional brings over 14 years of progressive experience across CRM engineering, service delivery and operations management. They have navigated consulting, sports-technology, retail POS and professional services environments, consistently leveraging Microsoft Dynamics 365, Office 365 and related Microsoft cloud platforms to deliver customer-centric outcomes. Analytical strengths, business intelligence familiarity and a hands-on systems administration background underpin their adaptable approach to solving complex customer challenges.

Their technical acumen is demonstrated through hands-on work with Dynamics CRM customisations, third-party integrations, Office 365 administration and SQL-based data analysis. Adept in Agile environments, they have managed integration projects, maintained BI reporting with a Business Intelligence Tool and upheld stringent SLAs for high-profile sporting events at a Sports Technology Company. Key achievements include leading the state-wide rollout of a Queue Management System for government offices, directing POS integrations that expanded hospitality solution capabilities and refining support processes to shorten issue-resolution times.

Combining project management capabilities with a history of team leadership, they have mentored support staff, coordinated cross-functional stakeholders and driven continuous service improvements. Their adaptability across industries—consulting, sports, government and retail—positions them as a versatile delivery or service manager who bridges technical execution with strategic business goals. Organisations seeking a Dynamics-savvy leader who can translate customer requirements into resilient, data-driven solutions will find strong value in their proven track record and collaborative mindset.