Senior D365 Functional Consultant

Candidate Description

With over four years of experience in the Microsoft business applications landscape, this professional brings strong Dynamics 365 Customer Engagement and Power Platform expertise to complex digital-transformation programmes. Having contributed across retail, banking, government and eCommerce engagements, they combine keen analytical acumen with a solid grasp of customer-service, field-service and marketing modules to drive value-focused solutions.

Technically adept, they excel in requirement workshops, gap-fit analysis, solution design, configuration and UAT support within Agile environments. Their toolset spans Power Apps, Power Automate, Power Virtual Agents, a Data Visualization Tool, a Social Media Monitoring Tool, and a CRM Platform, enabling data-driven insights and robust integrations. Notable deliveries include CRM Platform implementations at a Technology Consulting Firm and multi-module Dynamics 365 rollouts at a Professional Services Firm, where their reporting and analytics work informed strategic digital-marketing decisions.

Collaborative by nature, this individual frequently mentors junior consultants and fosters cross-functional teamwork to accelerate project outcomes. Adaptable to evolving client needs, they rapidly master new technologies and have been repeatedly commended for innovative problem-solving. Their blend of functional depth, analytical insight and stakeholder-management skills positions them as a valuable asset for organisations seeking to maximise returns on Microsoft cloud investments.