D365 FO Functional Support Consultant

Candidate Description

With eight years of hands-on ERP expertise, this professional excels in deploying and supporting Microsoft Dynamics 365 Finance & Operations, Business Central and legacy NAV solutions across retail, supply-chain and finance environments. Adept at translating complex business processes into scalable digital solutions, they blend deep functional knowledge of AP, AR, GL, HR, inventory and warehouse modules with advanced reporting and data-analysis capabilities.

Technically fluent in SQL, SSRS, LS Retail and Power BI, they drive end-to-end project lifecycles—capturing requirements, designing customisations, managing Azure DevOps backlogs and executing rigorous UAT cycles. Notable achievements include orchestrating seamless data migrations for D365BC go-lives, automating SQL reporting to cut manual workload and building knowledge-base resources that reduced repeat support tickets.

Combining stakeholder-engagement finesse with mentorship and training acumen, they foster cross-functional collaboration and empower end users to maximise solution value. Their proactive troubleshooting, adherence to ITIL practices and continuous-improvement mindset position them as a versatile asset capable of elevating business performance through technology-driven efficiencies.