Customer Delivery Lead – Microsoft Practice

Candidate Description

Driving transformative cloud and managed-services outcomes, this director-level professional brings more than 15 years of experience spanning telecommunications, consulting and solution delivery centered around a Major Software Company. They possess deep expertise across Azure, Dynamics 365, ServiceNow and multi-cloud networking, underpinned by strong commercial acumen and governance leadership. Adept at building authentic relationships, they lead high-performing teams with a stewardship mindset and consistently align technology programmes to measurable business value.

Their technical acumen is demonstrated through the orchestration of large-scale managed-services portfolios exceeding AUD 150 million, automation of governance reporting that cut manual effort by 35 %, and delivery of multi-stream programmes involving Azure, Power BI, DevOps CI/CD and Dynamics 365. Experienced in ITIL, Agile and Waterfall methodologies, they chair executive governance forums, oversee SLA compliance and spearhead risk, change and release management across enterprise and government environments. Key achievements include the successful migration from HP Service Manager to ServiceNow for a Telecommunications Provider and the on-budget delivery of a AUD 2 million programme for a Government Agency at a Consulting Firm.

Combining strategic vision with hands-on delivery leadership, they mentor cross-functional teams, cultivate cultures of continuous improvement and embed customer-centric practices to elevate CSAT scores. Their adaptability across sectors—Telecommunications with a Telecommunications Provider and a Telecommunications Company, Financial Services with a Major Bank and a Financial Institution, Government with a Water Utility and a Government Agency, and Consulting with a Technology Provider—positions them as a versatile leader capable of steering complex transformation initiatives. Organisations seeking a results-oriented delivery executive with proven experience across a Major Software Company and multi-cloud ecosystems will find strong value in this individual’s track record of operational excellence and stakeholder engagement.