CRM Program Manager

Candidate Description

A seasoned Program and Project Manager with over 20 years of experience driving complex CRM, ERP and digital transformation initiatives across Australia, the USA and the UK. Leveraging deep expertise in Microsoft Dynamics 365, Power Platform and enterprise data strategies, this professional combines strategic vision with hands-on delivery skills to lead end-to-end technology programmes. Their track record spans consulting, retail and sporting industries, underpinned by strong financial acumen and a Certified Practising Project Manager (CPPM) credential.

Adept at orchestrating multi-million-dollar programmes, they have upgraded legacy CRM at a Major Retailer, delivered MDM and analytics platforms, and architected Dynamics 365 solutions at a Consulting Firm and a Technology Provider. Proficiency extends to stakeholder management, RFP development, Agile and Waterfall methodologies, SDLC governance, data migration and vendor negotiations. Notable achievements include securing AUD 2 million in new business, improving development throughput by 33 % at a Sports Organization and steering data conversion projects for a Consulting Firm.

Combining leadership with a collaborative mindset, they cultivate high-performing, cross-functional teams and mentor staff to build sustainable capability. Their adaptability is evidenced by successful engagements in consulting, government, retail and sports sectors, consistently aligning technology investments with organisational objectives. With a pragmatic, results-oriented approach and a commitment to continuous improvement, they offer employers a proven ability to deliver transformative outcomes and maximise return on technology spend.