Client Delivery Manager / Sr. Functional Consultant

Candidate Description

With nearly two decades of hands-on ERP expertise, this professional excels at steering end-to-end Microsoft Dynamics implementations, pre-sales engagements and project deliveries across Retail, Hospitality and Manufacturing sectors. They bring deep functional knowledge of Dynamics 365 Business Central, Dynamics 365 Customer Engagement and the wider Power Platform, underpinned by strong business analysis and solution-design capabilities. Collaborative by nature, they have consistently fostered transparent communication and high stakeholder engagement while leading cross-functional teams.

Their technical acumen is evidenced by successful architecture, configuration and customisation of Business Central and LS Retail solutions, data migration efforts and Azure tenant transitions. Adept at crafting techno-commercial proposals, running complex demonstrations and executing rigorous UAT cycles, they have won multi-million-dollar opportunities and accelerated customer sign-offs for a Major Consulting Firm. Additional achievements include delivering LS Central projects across the Middle East, streamlining delivery processes for African clients at a Commerce Solutions Provider and authoring solution collateral that amplified Microsoft Dynamics value propositions.

A natural leader, they have managed consultants, mentored partners and acted as the pivotal liaison between technical teams and executive stakeholders. Their adaptability spans greenfield roll-outs, re-implementation audits and rapid tenant migrations, consistently ensuring projects meet scope, budget and timeline targets. By combining strategic vision, robust SDLC discipline and a passion for knowledge-sharing, this individual delivers sustainable business transformation and lasting client value.