Client Delivery Manager – Microsoft

Candidate Description

A seasoned Delivery Manager and Microsoft Dynamics 365 consultant, this professional brings over seven years of hands-on experience steering CRM, ERP and Power Platform initiatives across consulting, government, manufacturing and not-for-profit sectors. Having led engagements for a Technology Provider, a Mental Health Support Organization, an Automation Company and a Relocation and Moving Company, this professional leverages deep expertise in Dynamics 365 Sales, Marketing, Field Service, Project Operations and Business Central to deliver scalable, user-centric solutions that boost operational efficiency and insight.

Their technical acumen is evidenced by successful architecture and rollout of complex Power Apps, Azure Logic Apps and Power BI reporting environments. Adept in Agile methodologies, Scrum ceremonies and Azure DevOps pipelines, they have orchestrated multi-disciplinary teams to complete transformations such as a School Booking System and an omnichannel platform for a Mental Health Support Organization. Experience spans requirements elicitation, solution design, data governance, process automation, testing and transition to BAU support, underpinned by certifications in Dynamics 365 Sales, Marketing and Customer Service.

Combining strategic vision with meticulous execution, they excel at managing stakeholder expectations, mentoring cross-functional teams and driving continuous improvement. Recognised with a Breakthrough Performer Award, they consistently deliver projects on time and within budget, harnessing strong communication and analytical skills to translate business needs into technology outcomes. This adaptability and leadership make them a valuable asset for organisations seeking to maximise ROI from the Microsoft cloud ecosystem.