Business Systems Manager

Candidate Description

With more than two decades of hands-on experience in ERP and retail technology, this seasoned Business Systems Manager excels at orchestrating end-to-end Microsoft Dynamics and LS Retail solutions across global operations. They bring deep functional expertise in warehouse, retail and supply-chain modules, coupled with a strong background in data analytics and reporting, gained through engagements with a Major Retailer, a Consulting Firm, a Technology Company and other multinational clients. Their career is underpinned by a Master of Information Technology and a pragmatic, business-outcome mindset.

Adept at integrations, customisation and quality assurance, this professional has delivered high-impact initiatives such as a Major Retailer s new gift-card platform, POS email-receipt rollout and a zero-downtime warehouse relocation. They combine skills in .NET, Dynamics NAV configuration, Epicor Retail and data synchronisation to optimise system performance, while leveraging structured testing (functional, technical and UAT) to safeguard reliability. Their track record includes recovering critical synchronisation faults for Malaysian retail chains, designing VB.NET extensions for a Fashion Retailer s POS and consolidating CRM requirements for a Financial Institution s shared-services centre.

Beyond technical delivery, they demonstrate versatile leadership guiding application teams, mentoring key users and bridging communication between IT and business stakeholders across Australia, New Zealand, the UK, the US and South-East Asia. Their collaborative, problem-solving approach has revived troubled projects, streamlined support operations and fostered continuous improvement cultures. This blend of strategic oversight, technical depth and people-centric execution positions them as a valuable asset for organisations pursuing robust, scalable and user-friendly business systems.