Senior Business Analyst / Functional Support – Finance / Supply Chain

Candidate Description

With more than nine years of experience driving digital transformation across manufacturing, retail and government-outsourced services, this Senior Business Analyst combines deep Microsoft Dynamics 365 expertise with a strong track record in end-to-end business analysis. They possess hands-on knowledge of Finance & Operations, Supply Chain Management, Customer Engagement and Field Service modules, and have delivered solutions for organisations such as a Technology Provider, a Manufacturing Company, a Manufacturing Company and a People Services Provider. Their analytical acumen is complemented by adept facilitation skills and an ability to translate complex requirements into actionable user stories, process maps and solution blueprints.

Technically proficient, the professional utilises Agile, Scrum and CI/CD practices to manage backlogs in Azure DevOps and JIRA, while leveraging Power BI, Power Apps, a Data Platform and a Collaboration Tool for reporting and collaboration needs. They have led integrations, data-migration planning and API mapping efforts, consistently producing detailed BPMN artefacts and test cases to support UAT and SIT cycles. Notable achievements include digitising a manufacturing execution system with 99 % adoption and delivering a full AX 2009 to Dynamics 365 re-implementation that yielded an 11 % first-year ROI.

Their leadership style emphasises collaboration across multidisciplinary teams—developers, architects, QA and business stakeholders—ensuring solutions align with strategic goals and user expectations. Adept at change management and training, they drive high adoption rates and foster continuous improvement. This blend of technical depth, stakeholder engagement and strategic insight enables them to add immediate value to organisations undertaking complex ERP, CRM or data-platform initiatives.