Business Development Manager

Candidate Description

A results-driven Business Development professional with more than 15 years’ experience spanning energy services, engineering, and creative media sectors, this professional unites strong commercial acumen with hands-on technical capability in Microsoft Dynamics 365 Customer Engagement and Dynamics CRM. Adept across both Mac and PC environments, they couple robust marketing know-how with deep expertise in Adobe Creative Suite, Microsoft 365, and WordPress to deliver customer-centric solutions and compelling brand assets. Their career demonstrates adaptability, moving seamlessly between strategic business development, CRM systems analysis, and creative design roles.

Their technical acumen is demonstrated through the configuration and optimisation of Dynamics CRM environments to support sales pipelines, data cleansing initiatives, and marketing automation. Leveraging skills in Marketing / Insight, they have planned and executed targeted campaigns, aligned digital assets with corporate strategy, and trained end users to maximise platform adoption. Key achievements include spearheading the introduction of Dynamics 365 Customer Engagement at a major energy company to unify opportunity tracking, developing WordPress landing pages that expanded digital reach, and redesigning CRM workflows at an engineering firm to eliminate redundant administrative tasks.

Combining leadership, collaboration, and a passion for continuous improvement, this professional has guided cross-functional teams through tender submissions, documentation standardisation, and client-facing project delivery. Their freelance background highlights entrepreneurial spirit and client management prowess, while recent roles underscore their ability to drive growth within complex, safety-critical industries. This professional's blend of commercial strategy, technical literacy, and creative execution positions them as a versatile asset capable of elevating organisational performance and customer engagement.